Refunds & Cancellations

1. Scope

This policy applies to all paid subscriptions and purchases made for Campate, a product of Exciton Technologies LLP. By subscribing to or purchasing Campate, the institution agrees to this refund and cancellation policy.

2. Subscription plans

Campate is offered as an annual or monthly subscription. Subscriptions are billed in advance for the chosen billing period. The institution can view its current plan, billing cycle, and renewal date in the billing section of the Campate admin panel or by contacting sales@campate.com.

3. Onboarding and access

Campate subscriptions are billed in advance for the selected billing period. Access to meaningful platform use requires an active subscription. Institutions can contact sales@campate.com to discuss onboarding, demos, and deployment timelines before purchase.

4. Cancellation

An institution may cancel its subscription at any time by contacting sales@campate.com or through the cancellation option in the admin panel (where available). Cancellation takes effect at the end of the current billing period. The institution retains access to Campate until the paid period expires.

Campate does not charge a cancellation fee. Cancelling a subscription does not automatically delete data; institutions may request data export or deletion separately.

5. Refunds

Because Campate is a software service that is immediately accessible upon payment, we generally do not offer refunds for partially used billing periods. However, we evaluate refund requests on a case-by-case basis in the following circumstances:

• Accidental duplicate payment: A full refund will be issued if the same invoice or subscription charge is processed more than once due to a system error.
• Service unavailability: If Campate experiences extended downtime (more than 72 consecutive hours) due to our fault within the paid period, a pro-rated credit or refund may be considered for the affected period upon request.
• Charged after cancellation: If the institution is charged after a confirmed cancellation, the overcharged amount will be refunded in full.
• Onboarding failure: If Campate is unable to activate or onboard an institution within 14 days of payment due to our fault, a full refund will be issued upon request.

Refund requests must be submitted within 30 days of the relevant charge by emailing sales@campate.com with the institution name, payment reference, and reason for the request.

6. Refund processing

Approved refunds are processed to the original payment instrument within 7–10 business days. Refunds are subject to the timelines and terms of the payment gateway or bank used at the time of the original transaction. Campate is not responsible for delays caused by the bank or payment provider after the refund has been initiated.

GST and other taxes collected at the time of the original payment may not be refundable where already remitted to the government, subject to applicable law and the institution's specific tax situation.

7. Non-refundable items

The following are not eligible for refunds unless otherwise stated:

• Subscription fees for periods already used or partially used, except as described in Section 5.
• Absence notification charges already billed for the period, as these reflect messages already delivered to parent contacts.
• Setup, onboarding, or professional services fees, unless the work was not delivered.
• Payments for custom development, training, or enterprise plan additions.

8. Suspension and termination by Campate

If Campate suspends or terminates an institution's access due to a breach of the Terms of Service, no refund will be issued for the remaining paid period. If Campate discontinues the service entirely, a pro-rated refund for unused paid days will be offered.

9. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to active subscribers by email at least 14 days before taking effect. Continued use of Campate after the effective date constitutes acceptance of the updated policy.

10. Contact

For refund and cancellation requests or questions, contact us at sales@campate.com or call +91-9892549027. Our registered address is Exciton Technologies LLP, Kottayam, Kerala, India.